Job Description

Job Description:

The Loan Officer Assistant will assist loan officers in increasing mortgage loan production by developing contacts, attracting mortgage customers, reviewing and processing loan applications and structuring and maintaining contact and care with customers from start to finish during the process of obtaining a mortgage.

Main Job Tasks and Responsibilities:

• Attracts new mortgage loan applications by developing relationships specifically in the real estate community and making sales calls to prospective customers.
• Provides applicants with information regarding the loan application process.
• Obtains complete loan application including all support documentation needed to process the loan.
• Reviews information and documentation received from the borrowers by examining application and documentation, reviewing credit worthiness and calculating repayment risk.
• Pre-qualifies potential loan applicants by analyzing credit and financial background.
• Follows up on processing the loan by obtaining additional applicant information if necessary.
• Maintains communication with the borrower from time of application through closing.
• Establishes the rate with the borrower, verbally and in writing, prior to settlement.
• Understands and supports the corporation's policies and procedures to provide proper and effective treatment to all of the corporation's customers.
• Resolves any customer questions and disputes in an expeditious and tactful manner.
• Reviews and reports complaints from customers and recommends corrective action to management.
• Protects the bank and the customer by keeping all mortgage loan information confidential.
• Performs other related duties as assigned.

Education and Experience :

• High School Diploma or Equivalent.
• Prior sales experience is preferred.

Key Competencies:

• Budgeting
• Oral Communication Skills
• Written Communication Skills
• Customer Relations
• Customer Service
• Good Math Skills
• Negotiations
• Professionalism
• Time Management

Evolve

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