Job Description

Montefiore Medical Center has redefined healthcare. Through our multidisciplinary approach, we provide access to a wide variety of medical specialties for a full range of clinical services, ensuring seamless, coordinated care for our patients. This unique team approach infuses camaraderie among physicians, nurses, and other specialty care providers. Our EMR platform, Epic, supports our collaborative, team-oriented environment, contributing to our status as one of the nation's premier healthcare systems.

Responsibilities:

• Manage a team of professionals engaged in providing support for Pathology systems.
• Plan the work, delegate effectively and follow up with staff, providing support and guidance.
• Responsible for resource allocation within his/her product group, managing assignments, and overseeing work for new implementations and maintenance/support of products.
• Evaluate the team and its members’ level of performance to ensure the delivery of top-tier services and products to the client.
• Mentor and identify training needs for team members.
• Responsible for staffing decisions and promotion of team members.
• Oversee and manage projects of varying size, complexity, and scope.
• Contribute to the development of scope documents for clients.
• Develop work estimates by understanding the client’s business needs and objectives.
• Oversee the documentation of user requirements and workflow.
• Manage product requests and work closely with technical teams and end-users to assure high quality.
• Determine how changes impact the overall system and interrelated systems.
• Evaluate requests for new systems, processes, enhancements, or other opportunities.
• Regularly communicate with others in the organization that may need to provide input for successful integration.
• Responsible for the design and delivery of product solutions, ensuring that the end-product meets the needs of the client.
• Ensure systems are performing satisfactorily to maintain clients’ clinical and business processes.
• Participate in all system go-lives under his/her responsibility.
• Regularly speak with clients to address and troubleshoot high-level issues.
• Meet with clients regularly to establish priorities.
• Interface and work with other departments to identify and resolve issues.
• Perform other related duties as required.
• Understanding of the application systems development lifecycle.
• Industry experience either working in or supporting a client community.
• Estimating level of effort for application development activities and writing proposals for work.

Required:

• Bachelor’s degree or equivalent experience; medical laboratory technology preferred.
• Minimum of 2 years of experience managing others.
• Strong knowledge of laboratory workflows; laboratory experience preferred.
• Demonstrated experience managing an implementation team.
• Demonstrated experience managing projects in a healthcare setting.
• Excellent critical thinking skills.
• Strong desktop skills (Word, Excel, PowerPoint, Visio).
• Ability to communicate effectively with all levels in the organization.
• Ability to motivate team members.
• Ability to match team member skills to team responsibilities.

Preferred:

• Experience with Blood Bank Systems (i.e., SafeTrace).
• Experience with EPIC Beaker.

Department: Montefiore Information Technology

Bargaining Unit: Non Union

Campus: YONKERS

Employment Status: Regular Full-Time

Address: 3 Odell Plaza, Yonkers

Shift: Day

Scheduled Hours: 8:30 AM-5 PM

Req ID: 223070

Salary Range/Pay Rate: $115,650.00 - $154,200.00

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